Erickson Property Maintenance now holds an A+ rating from the Better Business Bureau, and as of October 30, 2026, we’re a BBB Accredited Business. You can see our BBB profile here.
We’re proud of it. We also know that a lot of companies put a badge on their website and leave it at that, so here’s what this actually means, and what it doesn’t.
What does an A+ BBB rating mean?
BBB ratings run from A+ at the top to F at the bottom. In BBB’s words, a rating “represents BBB’s opinion of how a business is likely to interact with its customers.”
According to BBB’s overview of its ratings, seven things go into the grade: complaint history, type of business, time in business, transparent business practices, failure to honor commitments to BBB, licensing information, and advertising issues.
Two details surprise people. Customer reviews aren’t part of the letter grade. And BBB says plainly that a rating “is not a guarantee of a business’s reliability or performance.”
What’s the difference between a rating and accreditation?
They’re separate things. BBB can rate a business whether it’s accredited or not.
Accreditation is a commitment the business makes. To be accredited, a company affirms that it meets BBB’s eight standards for trust:
- Build trust
- Advertise honestly
- Tell the truth
- Be transparent
- Honor promises
- Be responsive
- Safeguard privacy
- Embody integrity
An accredited business also pays BBB a fee, and we think you should know that. What the fee doesn’t buy is a pass on those standards, and accredited businesses are expected to keep at least a B rating.
The honest part
Our BBB file is brand new. It was opened in October 2026, so there isn’t a long history behind that grade yet, and a rating can change. If you’re reading this a year from now, don’t take this post’s word for it. Look up the current profile.
That’s how it should work. A rating is only useful if it can go down when a company stops doing right by its customers. We’d rather earn it again every year than print it on a van and forget about it.
Why does this matter for a maintenance company?
Think about what you’re handing over when you hire a maintenance vendor. You’re giving a company keys to occupied apartments, nursing home rooms or a clinic after hours. Your residents will judge you by how that crew acts in their home.
So property managers are right to be careful, and we’d rather give you something you can check than ask you to trust us. Here’s where we stand today:
- Rated A+ and accredited by the BBB
- Insured up to $1,000,000
- Every employee background-checked before working on your property
- Crews trained in mold remediation, fall protection and safety
- A rating above 4.5 stars on Google and Yelp
How to check out any contractor, including us
A BBB grade is one data point. Before you hand anyone your keys, we’d do all of this:
Ask for a certificate of insurance, and call the agent listed on it if the job’s big enough to make you nervous.
Ask who’s actually coming. Are they employees or subcontractors? Are they background-checked?
Read the complaints and reviews yourself. Look at BBB, Google and Yelp. One bad review doesn’t scare us, but we’d read how the company answered it.
Ask for real photos of real jobs. Stock photos won’t tell you anything. Ours are on our work page, and you can read how one job went in our bank office water damage case study.
Call someone they’ve worked for. Ask whether the crew showed up when they said they would, and what happened when something went wrong.
For more on spotting problems with a vendor you already use, see 6 signs your maintenance vendor isn’t keeping up.
If we’ve worked for you
Thank you. We wouldn’t be here without the property managers, owners and homeowners who’ve trusted us with their buildings.
If we did a good job, a review on our BBB profile or on Google would mean a lot. And if we fell short, please call us first at (217) 246-7583 so we can try to make it right.
About Erickson Property Maintenance
The Erickson family started the company in Shelbyville in 2024, and we moved to Mattoon in April 2026. Today we handle turnovers, cleaning, repairs, emergency response and water, mold and fire damage repair for apartment communities and commercial properties across Central Illinois, from our office at 217 S 34th St.
If you’re looking for a vendor you can check up on, tell us about your property.
